Last updated: October 20, 2025
Our stands are bulky and heavy, so shipping is handled via freight or dedicated local delivery. We aim to make the process clear and predictable.
Service Area
Canada: Nationwide shipping available; methods depend on size/weight and destination.
Local pickup: Free pickup in 22080 Highway 48, Mount Albert, Ontario by appointment.
Rates & Options
- Ontario: The flat rate for shipping to anywhere in Ontario is $350
- Other Provinces: The flat rate for shipping to anywhere in Canada (except Ontario) is $500
- Up to 400km: Free Delivery for 12 stands or more.
Accessorial (if required by carrier or site): Liftgate, residential delivery, limited-access, appointment windows, and re-delivery fees may apply and will be itemized on your quote.
Estimated Transit Time: 1 – 10 business days.
Please note: Total Delivery Time = Handling Time + Transit Time.
Lead Times & Handling
Many products are made-to-order. Current lead/handling time is 1-5 business day.
Once your order is ready to ship, you’ll receive delivery updates via text message if shipped by us or tracking or a delivery window from the carrier.
- Order Cut-Off Time: Orders placed before 2:00 PM EST will be processed the same day. Orders placed after this time will begin processing the next business day.
- Weekend Processing: We do no process orders on weekends or holidays.
- Order Changes & Cancellations If you need to change your shipping address, please contact us immediately at [email protected] or 1-844-444-2044. We cannot change the address once the item has been handed to the carrier.
Packaging
Stands (except bolted models) ship assembled.
Please keep all packaging until the product is inspected and accepted.
Delivery & Inspection
Be present at delivery or nominate a representative.
Inspect before signing the packing slip: check for visible damage or missing items.
If damage is visible, note it on the packing slip/ carrier’s receipt (e.g., “top frame dented; leg scratched”), take photos, and contact us via email within 24 hours at [email protected]
For concealed damage found after delivery, notify us within 48 hours with photos and your order details.
Failure to note damage with the carrier may limit our ability to file a claim on your behalf.
Re-delivery, Storage & Missed Appointments
If the carrier cannot deliver due to a missed appointment, inaccessible site, or lack of unloading capability, re-delivery or storage fees may apply per the carrier’s terms.
Pickup (Free)
Location: Mount Albert, Ontario (exact address provided on order confirmation).
Requirements: Appointment, suitable vehicle, and proper tie-downs. We can assist with loading but are not responsible for load securement once it leaves our facility.
Returns & Exchanges
Please refer to our Returns & Refunds policy page for eligibility, timelines, and restocking fees. Freight return shipping is the buyer’s responsibility unless otherwise agreed upon in writing.
Taxes, Duties & Brokerage Fee
Canada: Orders are billed in CAD; HST/GST applies per destination.
Questions & Quotes
For a wholesale shipping quote or delivery question, contact [email protected] or 1-844-444-2044 with:
Delivery address and contact name/phone number
Business/residential location and unloading capability (dock, forklift, liftgate needed)
Item(s), quantity, and preferred delivery window
